Services
Strategic Business Transformation
Airline Experts agree that to be successful, we must put our passengers at the heart and centre of everything we do. But that’s easier said than done. At Passenger Centricity we understand that to become a customer-driven organization, often a fundamental change in the DNA of your business is required.
Achieve Operational Excellence
Being able to deliver consistent and excellent service to your passenger is the key differentiator in your airline’s long term success. In this connected age, it is essential to be fast, responsive and constantly improving. What is your data telling you?
Passenger Centricity Workshops
Digital innovation, disruption and transformation are the keys for every airline, whether you are a low cost or full-service carrier. However, turning these ever changing issues into concise products and services that fit into your overall roadmap, can be a challenge.
About Us
Pauline Hoogervorst has put together an international network of passionate airline professionals and consultants whose mission is to support aviation leaders in their passenger centric journey. Pauline’s strong track record speaks for itself in regards to passenger service experiences. Like her, the Passenger Centricity team is driven to guide, inspire, connect and make things happen for airlines of all sizes. The Passenger Centricity approach is customized and always hands-on and pragmatic.
